Technical Support

Fujikura's support engineers put an emphasis on technical dialogue with customers and bring a sense of reassurance on the product reliability.

Priority #1: Quick response

Priority #1: Quick response

Reply to your request as quickly as possible just in case of trouble despite our world-class quality products. Fujikura deeply understands the impact of production line stoppage as a manufacturing company.

Priority #2: Reliable staff

Priority #2: Reliable staff

Offer sound technical advice and support since Fujikura group owns key technology platforms needed for fiber laser production. In case of urgent trouble, well-trained support engineers go to the core of a problem quickly with deep insight on every critical optical devices. Especially with pump laser defects, we are able to conduct chip level failure analysis. Fujikura closely works with customers to prevent the recurrence of the trouble.

Priority #3: Long-term trust

Priority #3: Long-term trust

Value long-term relationship with customers and provide user satisfaction through detailed support on maintenance or device replacement. Our fiber laser products, which are usually put in production lines or work inside the industrial equipments, are needed to keep stable and reliable operation performance.

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